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Omnichannel Order Management

Order Management

Marello was built for omnichannel sales operations. Add as many sales channels as you need. Manage and synchronize orders from all sales channels, including eCommerce (B2B and B2C), POS (brick-and-mortar stores, show rooms, conferences, etc.), social media and more on one central platform. Monitor the number of orders via the various sales channels and make business decisions based on real-time data.

Key Benefits

Consistent, efficient order management throughout the order lifecycle.
Lower return rates and improve customer satisfaction.
Global order visibility and configurable, automated distributed order management operations.
Adaptable for pure-players and omnichannel businesses.

Automated Order Fulfillment that Drives Superior Brand Experience

Marello offers up-to-the-minute inventory insights, leveraging a robust workflow engine. Marello automates all order management tasks, reducing manual work and improving efficiency. You can create automated fulfillment processes using your inventory data from various sources: warehouses, physical stores, dropshippers, and suppliers. Marello ensures precise allocation and delivery of products to customers through automated rules and workflows, enhancing your brand experience.

Core OMS Features

  • Keep track of the order lifecycle
    Order Management is at the heart of every commercial business. Marello’s omnichannel Order Management software is the engine for the entire order processes: from order placement and order fulfillment to the customer using the product.
  • Omnichannel Capabilities
    Keep track of orders across all sales channels, such as brick-and-mortar stores, web stores, POS, marketplaces, apps, social media, telephone, email and more. With Marello’s Order Management software you always know when and where sales are made.
  • Returns & Refunds
    Every retailer is looking for a way to quickly, accurately and efficiently process returns. With the Marello’s Order Management software, you can synchronize and control how returned products move between distribution centers, shops, and customers. Create an efficient returns stream and make returned products available for sale again as soon as possible.
  • Incredible workflow flexibility
    Create workflows that match your processes. Marello’s flexible workflow engine allows you to customize the order workflow to meet your specific needs. Add new workflow steps, decide when notifications should be sent or when data needs to be sent to third-party software, or change the order of the already existing steps.

Frequently asked questions

What is an Order Management System?

Order Management Systems manage orders. It starts when a customer places an order and ends once they receive their package or service. Order Management Systems include all features to manage orders as swiftly as possible to ensure a good customer experience.

What features does Marello’s OMS support?

Marello’s Digital Operations Platform has full-blown Order Management capabilities. It supports any process: handling orders, fulfillment, returns, and refunds. Furthermore, a DOP combines powerful OMS features with inventory management, fulfillment, customer management and more.

What workflows are supported?

Marello supports any workflow needed to get the order to the customer. You can adapt the workflows to suit your needs. Marello is one of the most flexible OMS solutions available.

Is B2C and B2B order management supported?

As Marello’s OMS engine is very flexible, all workflows that are needed in B2C, B2B, and even D2C are possible.

Powerful tools at the center of your operations

Other Marello DOP tools

A powerful platform that unifies and automates your sales throughout all channels. Streamline order management, inventory management, order fulfillment, customer journey, and much more.

Features overview