Automated Order Fulfillment that Drives Superior Brand Experience
Marello offers up-to-the-minute inventory insights, leveraging a robust workflow engine. Marello automates all order management tasks, reducing manual work and improving efficiency. You can create automated fulfillment processes using your inventory data from various sources: warehouses, physical stores, dropshippers, and suppliers. Marello ensures precise allocation and delivery of products to customers through automated rules and workflows, enhancing your brand experience.
Core OMS Features
Keep track of the order lifecycleOrder Management is at the heart of every commercial business. Marello’s omnichannel Order Management software is the engine for the entire order processes: from order placement and order fulfillment to the customer using the product.
Omnichannel CapabilitiesKeep track of orders across all sales channels, such as brick-and-mortar stores, web stores, POS, marketplaces, apps, social media, telephone, email and more. With Marello’s Order Management software you always know when and where sales are made.
Returns & RefundsEvery retailer is looking for a way to quickly, accurately and efficiently process returns. With the Marello’s Order Management software, you can synchronize and control how returned products move between distribution centers, shops, and customers. Create an efficient returns stream and make returned products available for sale again as soon as possible.
Incredible workflow flexibilityCreate workflows that match your processes. Marello’s flexible workflow engine allows you to customize the order workflow to meet your specific needs. Add new workflow steps, decide when notifications should be sent or when data needs to be sent to third-party software, or change the order of the already existing steps.
Frequently asked questions
Order Management Systems manage orders. It starts when a customer places an order and ends once they receive their package or service. Order Management Systems include all features to manage orders as swiftly as possible to ensure a good customer experience.
Marello’s Digital Operations Platform has full-blown Order Management capabilities. It supports any process: handling orders, fulfillment, returns, and refunds. Furthermore, a DOP combines powerful OMS features with inventory management, fulfillment, customer management and more.
Marello supports any workflow needed to get the order to the customer. You can adapt the workflows to suit your needs. Marello is one of the most flexible OMS solutions available.
As Marello’s OMS engine is very flexible, all workflows that are needed in B2C, B2B, and even D2C are possible.
Other Marello DOP tools
A powerful platform that unifies and automates your sales throughout all channels. Streamline order management, inventory management, order fulfillment, customer journey, and much more.