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Order Management

One Centralized Place to Manage Orders across Channels

Increase efficiency, improve the fulfillment process and perfect the customer experience. Set in place one centralized place to manage orders from all sales across channels. Gather information from your brick-and-mortar stores, webshops, and marketplaces, and ensure a smooth order process for your customers. with Marello's Order Management system.

Key Benefits

  • Ensure consistent, efficient order management across channels and fulfillment types throughout the order lifecycle.

  • Lower return rates and improve customer satisfaction with comprehensive return & refund management.

  • Increase the customer lifetime value with efficient inventory and order management, and flexible order fulfillment options.

  • Boost profitability with global order visibility and configurable, automated distributed order management processes.

  • Adaptable for pure-players and omnichannel businesses.

Keeping Track of the Order Lifecycle

Order Management is at the heart of every business. Marello Order Management is the engine for order processes, from start to finish: from an order being placed to fulfillment and the customer using the product.

  • Omnichannel Order Tracking

    Keep track of orders across Sales Channels, such as brick-and-mortar stores, web stores, POS, marketplaces, apps, social media, telephone, email and more. With Marello’s Order Management you always know when and where items are sold.

  • Real-time Inventory Levels

    Inventory levels change continuously. Marello keeps track of inventory mutations across warehouses and sales channels in real-time. Manage inventory across channels en inventory locations in one unified platform.

Omnichannel Capabilities

Establish a clear-cut customer and brand experience with a consistent information stream for all touchpoints. Unify sales processes by collecting data from all your Sales Channels across countries and continents.

  • Multiple Sales Channels

    Add any new sales channel such as webshops, brick-and-mortar stores and marketplaces. Enable tracking sales, inventory, customer information, returns, refunds, and more.

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  • Multiple Warehouses

    Real-time omnichannel insight into inventory levels across your inventory locations. Add any warehouse, whether a distribution centers or brick-and-mortar stores.

  • Integrate Sales Channel Software

    Integrate your preferred Sales Channel software such as webshop software, marketplaces, and POS.

  • Measure Channel Performance

    Track key performance indicators, such as sales per sale channel and most ordered items.

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  • International Capabilities

    Order management can become complicated when you are selling products across the globe. Ease international order processes, by setting the right language, currency and tax rules.

Return & Refund Management

It is estimated that 30-35% of all products are returned. Processing these returns quickly, accurately, and efficiently is what every retailer is looking for. Synchronize and control how returned products move between distribution centers, shops, and customers. Put in place an efficient returns stream and make returned products are available for sale again as quickly as possible.

  • Register returns

    One central place to register and manage returns. Collect return reasons to lower return rates and track how often products are returned.

  • Receive, check, add to inventory

    Register received returns, check the returned item and add them back to the inventory as quickly as possible.

  • Collect return reasons

    Gain insight into why products get returned and lower return rates by editing product information on the fly.

  • Refunds

    Refund the customer as soon as the product is returned to a warehouse or sales channel.

  • In-Store Returns

    For many customers, returning in-store is a preferred option because of costs, convenience, faster refunds, and easier exchanges. Empower your store staff to take in returns, register them and refund the customer on the spot.

  • Flexible Return & Refund Workflows

    Set up any return and refund flow you like, including many possible steps from a request for return to adding a product back to the inventory.