Order Management
Marello OMS is built for omnichannel sales operations. Add as many sales channels as you need. Manage and synchronize orders from all sales channels, including eCommerce (B2B and B2C), POS (brick-and-mortar stores, show rooms, conferences, etc.), social media and more on one central platform. Monitor the number of orders via the various sales channels and make business decisions based on real-time data.
Key Benefits
Streamlined Order Processing Enhancing Your Brand Experience
Marello offers up-to-the-minute inventory insights, leveraging a robust workflow engine. Marello automates all order management tasks, reducing manual work and improving efficiency. You can create automated fulfillment processes using your inventory data from various sources: warehouses, physical stores, dropshippers, and suppliers. Marello ensures precise allocation and delivery of products to customers through automated rules and workflows, enhancing your brand experience.
Core OMS Features
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Omnichannel Order OrchestrationMarello’s omnichannel Order Management software backs all your sales channels, managing order placement, fulfillment, and delivery.
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Allocation EngineOur rule-based allocation engine optimizes order allocation to the most suitable source. Configure and customize rules to precisely allocate orders according to your preferences.
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Omnichannel CapabilitiesKeep track of orders across all sales channels, such as brick-and-mortar stores, web stores, POS, marketplaces, apps, social media, telephone, email and more. With Marello’s Order Management software you always know when and where sales are made.
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Order consolidationEvery retailer is looking for a way to quickly, accurately and efficiently process returns. With the Marello’s Order Management software, you can synchronize and control how returned products move between distribution centers, shops, and customers. Create an efficient returns stream and make returned products available for sale again as soon as possible.
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Flexible workflow designerCreate workflows that match your processes. Marello’s flexible workflow engine allows you to customize the order workflow to meet your specific needs. Add new workflow steps, decide when notifications should be sent or when data needs to be sent to third-party software, or change the order of the already existing steps.
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360 Order overviewView real-time order details and statuses, communicate with customers, and log all activities directly within each order. Stay informed and never lose track of any order.
Frequently asked questions
An Order Management System (OMS) is a software platform that helps businesses efficiently manage and track their orders from various sales channels, such as online stores, brick-and-mortar locations, and more. It typically includes features for order processing, inventory management, order tracking, and customer communication, allowing businesses to streamline their operations and provide better service to customers.
Marello’s Digital Operations Platform has full-blown Order Management capabilities. It supports any process: handling orders, fulfillment, returns, and refunds. Furthermore, Marello combines powerful OMS features with inventory management, fulfillment, customer management and more.
Marello supports any workflow needed to get the order to the customer. You can adapt the workflows to suit your needs. Marello is one of the most flexible OMS solutions available.
As Marello’s OMS engine is very flexible, all workflows that are needed in B2C, B2B, and even D2C are possible.
Other Marello Features
A powerful platform that unifies and automates your sales throughout all channels. Streamline order management, inventory management, order fulfillment, customer journey, and much more.
