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Order Management

Omnichannel Order Management

Increase efficiency of order management operations, improve order fulfillment, and perfect the customer experience. Use one centralized platform to manage orders from all sales across channels. With the Order Management system tools, you can gather information from your brick-and-mortar stores, webshops, and marketplaces, and ensure a smooth order process for your customers.

Key Benefits

  • Consistent, efficient order management throughout the order lifecycle.

  • Lower return rates and improve customer satisfaction.

  • Global order visibility and configurable, automated distributed order management operations.

  • Adaptable for pure-players and omnichannel businesses.

Keeping Track of the Order Lifecycle

Order Management is at the heart of every commercial business. Marello’s omnichannel Order Management software is the engine for order processes from start to finish: from an order being placed to fulfillment and the customer using the product.

  • Omnichannel Order Tracking

    Keep track of orders across Sales Channels, such as brick-and-mortar stores, web stores, POS, marketplaces, apps, social media, telephone, email and more. With Marello’s Order Management you always know when and where items are sold.

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  • Real-time Inventory Levels

    Inventory levels change continuously. Marello keeps track of inventory mutations in your warehouses and sales channels in real-time. Manage inventory across channels en inventory locations in one unified platform.

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Omnichannel Capabilities

Establish a clear-cut customer and brand experience with a consistent information stream for all online and offline touchpoints. Unify sales operations in a digital OMS platform by collecting data from all your sales channels across countries and continents.

  • Multiple Sales Channels

    With the features of the Order Management System, you can add any new sales channel including webshops, brick-and-mortar stores, and marketplaces. Enable tracking sales, inventory, customer information, returns, refunds, and more.

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  • Multiple Warehouses

    Real-time omnichannel insight into inventory levels across your inventory locations. Add any warehouse, whether a distribution center or brick-and-mortar store. Fulfill the order from any warehouse, in any format, in any type.

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  • Integrate Sales Channel Software

    Integrate any of your preferred Sales Channel software such as webshop software, marketplaces, and POS.

  • Measure Channel Performance

    Track key performance indicators, such as sales per Sales Channel and most ordered items.

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  • International Capabilities

    Order management can become complicated when you are selling products across the globe. Ease international order processes, by setting the right language, currency and tax rules.

Return & Refunds Management

It is estimated that 30-35% of all products are returned. Processing these returns quickly, accurately, and efficiently is what every retailer is looking for. Synchronize and control how returned products move between distribution centers, shops, and customers. With the benefits of the Marello Order Management software, you can put in place an efficient returns stream and make returned products available for sale again as soon as possible.

  • Register returns

    One central place to register and manage returns. Collect return reasons to lower return rates and track how often products are returned.

  • Receive, check, add to inventory

    Register received returns, check the returned item and add them back to the inventory as quickly as possible.

  • Collect return reasons

    Gain insight into why products get returned and lower return rates by editing product information on the fly.

  • Refunds

    Refund the customer as soon as the product is returned to a warehouse or sales channel. Use Marello Order Management Solution to create better experiences for your customers.

  • In-Store Returns

    For many customers, returning in-store is a preferred option because of costs, convenience, faster refunds, and easier exchanges. Empower your store staff to take in returns, register them and refund the customer on the spot.

  • Flexible Return & Refunds Workflows

    Set up any return and refund flow you like, including many possible steps from a request for return to adding a product back to the inventory.

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Frequently Asked Questions

What Order Management features does Marello support?

Marello’s Digital Operations Platform has full-blown Order Management capabilities. It supports any process: handling orders, fulfillment, returns, and refunds. Take a look at the full feature list to find out more.

Can the order workflow be customized?

Marello’s flexible workflow engine allows you to customize the order workflow to suit your specific needs. Add new workflow steps, decide when noticifactions should be sent out, when data need to be sent to third-party software or switch up already existing steps.

How many order workflows are supported?

With Marello, you can add as many workflows as you want. Workflows may for example be adapted to the sales channels, warehouses, or customers that are being used.