Marello & Monthly Clubs
MonthlyClubs.com was facing several challenges with their legacy Order Management System (OMS) for managing subscription orders. These challenges included the manual sending of ordered products to fulfillment centers, manual monthly payment processing, and manual exporting of orders.
In addition, customer and order data were not synced between Magento and the OMS, resulting in discrepancies and inconsistencies in their data. These issues were causing delays, errors, and added costs to their operations.
Marello’s flexible custom subscription management module has been a game-changer for MonthlyClubs.com, allowing for seamless order management and real-time integration with Magento. The custom module ensures that orders are processed automatically, from placement to fulfillment, without any manual intervention required. With Marello, orders are categorized as either subscriptions or reorders. Based on a predetermined schedule, Marello creates order files that are sent directly to the fulfillment centers.
The automated processes have eliminated the potential for human error, which was previously caused by manual processes. Employees at MonthlyClubs.com can now focus on other important tasks, such as customer care. The platform allows for each order and customer to be tagged and commented on, making it easier for customer service to navigate through orders, prepare reports, and quickly address customer inquiries.
Monthly clubs unified platform makes sure data is fully synced between Marello and third-party software at all times. Monthly clubs has integrated the following technologies:
- Magento 2 for online sales
- PayPal PSP for accepting payments
- Authorize.net Payment Gateway to automatically capture payments
- Shipstation for fulfillment
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