We are very excited to announce our new partnership with German eCommerce consultancy Agens.Digital!
Agens.Digital advises, develops, and implements customer-centric processes, digital solutions, and innovative design for the brand and sales growth of tomorrow. Today everyone is talking about online versus offline, sales versus service, Amazon versus Kaufhof, mymuesli versus Edeka. But the borders have been disappearing for some time, mymuesli is available from Edeka and Amazon is going into stationary trade. From the customer’s point of view, sales and customer service are one.
Today and tomorrow’s customers don’t care which touchpoint they use. Consumers don’t think in channels. They want to be entertained, have fun and concerns should be dealt with quickly, regardless of what B2C or B2B channel they shop in.
Therefore, Agens.Digital focuses on unified commerce.
For them, unified commerce means the digitization of companies in all dimensions. The aim must be to work out the potential of the change dynamics of the company and to adequately map the benefits and importance of the value chain of unified commerce over the entire customer journey.