Omnichannel Commerce
Seamless customer experiences in all channels
When you selling in multiple online and offline channels, managing omnichannel commerce operations can become a challenge. In order to keep track of orders, inventory, and customers in all channels, an integrated solution needs to be in place. Marello offers a solution to cater to your omnichannel strategy in one unified solution.
Benefits of Omnichannel Commerce
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Omnichannel Customer Experience
In order to keep pace with customer expectations, businesses need systems that do not view touchpoints in isolation but as part of a seamless customer journey. Use Marello to managing all omnichannel touchpoints in a single interface. -
A Unified Platform
Eliminate the use of too many systems to manage omnichannel processes. A Unified Commerce platform makes sure that fewer systems need to be in use, as well as serving as a hub in which business operations come together. -
Omnichannel Orders & Inventory
In an omnichannel environment, keeping track of orders and inventory can be hard. Marello ensures consistent and efficient order management across channels throughout the order lifecycle while keeping track of your inventory in real-time. -
Sales Channel Management
Marello allows you to manage sales channels in real-time. Eliminate manual entry and scattered data management, expand into new territories and increase revenue.
Omnichannel Commerce in a Single Platform
Traditionally, commerce is based on a single-channel marketing model: the retailer sells its products to the customer through a single channel. In most cases, this is a store location or webshop.
These days many other channels have come into play, such as social media channels, marketplaces, apps and more. Customers expect a seamless experience in the sales channels they shop in.
Using a unified platform helps businesses to deliver the omnichannel they are looking for. Replacing legacy applications with a single commerce solution allows for managing all commerce back-office processes in one single view.
Omnichannel Management
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Sales Channel Management
Manage all channels in real-time
Add an manage any sales channel such as webshops, marketplaces, and brick-and-mortar stores, within a single solution. Marello allows you to sync data and automate omnichannel processes in real-time. This eliminates manual data entry and scattered management, saves valuable time and allows you to expand into new territories.
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Omnichannel Order Management
Keep track of the order lifecycle
Handle orders coming in through all sales channels, allow for pick-up in-store, streamline returns and much more. Marello’s omnichannel solution sets in place a centralized place to manage orders from all sales across channels. Process information from your brick-and-mortar stores, webstores, and marketplaces, to provide an optimal order process for your customers.
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Inventory Management
Sufficient inventory levels
In many cases, omnichannel businesses have inventory spread out across various locations. It can be time consuming to control and oversee the inventory, the storage of inventory, and controlling the amount of product for sale. With Marello’s inventory capabilities, sufficient inventory levels can be ensured in all channels.
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Customer Management
Flexibility to track any customer
Omnichannel customers shop in all your channels, and you want to keep track of them. Whether you are focused on B2B, B2C, or both, Marello’s integrated Customer Management offers flexibility to track any customer while also boosting their customer experience.
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Omnichannel Fulfillment
Flexible shipment capabilities
Assign orders efficiently from the inventory, regardless of whether the order was placed online or in another store location. Choose preferred shipping methods, whether you ship from a central warehouse, dropship or fulfill orders from a brick-and-mortar store. With Marello’s order fulfillment system, fulfillment can be managed from a single unified platform.
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Omnichannel Management in a Single Platform
Offering a seamless customer experience through multiple sales channels, that is the goal in our omnichannel solution. Instead of using multiple software solutions across platforms, a central real-time omnichannel commerce management platform can now be used. See it for yourself and request a demo.