Get Closer to your Customers

Customer Experience Management

Marello comes out of the box with an integrated Customer Experience Management System, allowing businesses to enhance their customer experience, whether they are focused on B2B, B2C, or both. Provide your customers with a high level of service by managing all customer interactions (via phone, email, text message, etc.) from one single location. Marello empowers your customer service team to deliver and exceed your customers’ expectations.

Key Benefits

Granting access to the same customer data enables every employee to provide a high level of service.

Automate everyday tasks. Send automated emails, such as payment reminders and fulfillment info.

Gain access to a powerful reporting engine that helps you gain insights into your customers.

Mastering Customer Engagement

Efficient customer management lies at the heart of successful e-commerce, and a robust Digital Operations Platform for Commerce is essential to streamline your interactions. Marello DOP seamlessly integrates advanced tools and strategies, facilitating personalized customer experiences, order processing, and grievance redressal. With a comprehensive suite of features, including CRM integration, order tracking, and real-time communication, businesses can nurture lasting customer relationships. By harnessing the power of a Digital Operations Platform, commerce enterprises gain a competitive edge in today’s digital landscape, fostering customer loyalty and amplifying growth.

Next-level customer management features

Unified Omnichannel Commerce
By implementing a unified commerce approach, businesses can have a 360-degree customer view. This allows them to easily track their purchases, returns, order statuses, and more, providing valuable insights that can help improve the customer experience. Additionally, the system includes a powerful reporting engine, making it easy to generate reports that provide deeper understanding of customer behavior and preferences.
All-in-one System for Omnichannel commerce Operations
Marello provides a comprehensive solution for customer management, enabling businesses to track orders, returns, refunds, conversations, and more, all from a single platform. This unified approach ensures a streamlined process and allows businesses to efficiently manage their customer interactions.
Automation
Automatically send payment reminders and fulfillment information to your customers, allowing your team to focus on other tasks. Additionally, the powerful reporting engine allows you to gain important insights into your customer's behavior. This information can help you improve the overall customer experience. Moreover, by using these insights to scale your business, you can stay ahead of the competition and continue to grow.

Frequently asked questions

I have a Customer Relationship Management system, can it be integrated?

Marello can be integrated with any CRM system. Decide what data need to be pushed to your CRM and get access to all data about sales, returns, refunds, and more.

Can customer service get access to customer data?

Accounts can be created for customer service employees. Set different sets of rules for your customer service so that they have access to the data they need.

Powerful tools at the center of your operations

Other Marello DOP tools

A powerful platform that unifies and automates your sales throughout all channels. Streamline order management, inventory management, order fulfillment, customer journey, and much more.